Cookie Policy

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Terms and Conditions

This section tells you about the:

- TERMS OF USE on which you may make use of our website

- PRIVACY POLICY which outlines the basis on which we handle any data we collect from, or is provided by you.

We may need to change this information from time to time & we will post changes to this page when any changes are necessary.
Please use the links above to jump direct to the relevant section or scroll down the page.


This section (together with documents referred to in it) tells you the terms of use on which you may make use of our website. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Our name and registered office details are:
GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton, Hants, SO30 2DF, United Kingdom
Registered in England and Wales with Company No.1313016

Our other registration numbers are:
VAT No. GB 287 1315 50 004
EEE Producer Registration Number - WEE/GE0057TS

Where the words "we", "us" or "our" are used in this site, this refers to GDC Group Limited. Where the word "you" or "your" is used in this site, this refers to the person visiting the site.

Website Content
We make all reasonable efforts to ensure that the information and material provided on this site is accurate at the time of inclusion, but at any particular time there may be inaccuracies, omissions or information that is not up to date. We take no responsibility for any mis-use of the information on this website. We have a policy of continuous improvement, and therefore reserve the right to alter specifications without notice. Where measurements are shown, these are to give an indication of size only.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. Any paper or digital copies of any materials which you have printed off or downloaded in any way must not be modified, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining permission from us or our licensors.
If you are in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us expressly exclude:
- all conditions, warranties and other terms which might otherwise be implied by statute, common law or law of equity;
- any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of data; (f) loss of goodwill; and (g) wasted management or office time, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss and are not excluded by any other category set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Your privacy as an individual and as a customer is important to us and information collected will be used in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial of service attack or a distributed denial of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

Links From Our Site
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Law and jurisdiction
Any contract between us and you shall be deemed to have been made in England and shall be governed in all respects under the provisions of English law.

Contacting Us
If you wish to contact us for any reason, please use the details in the Contact Us page.


GDC Group Ltd (registered in England and Wales No.01313016), Ability Projects Ltd (registered in England and Wales No.04088764) and Glen Dimplex Heating & Ventilation Ireland uc (registered in Ireland no. IE00049461) are trading as Glen Dimplex Heating and Ventilation (“GDHV”). GDC Group Ltd and Ability Projects Ltd are at Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF. Glen Dimplex Heating & Ventilation Ireland uc are at Barn Road, Co Louth, Dunleer, Co Louth 221213. Together with any group companies (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.




1.1         We may collect and process personal data about you in the following circumstances:


1.1.1            when you complete forms on our website (“Site”). This includes your name, postal address, telephone number, email address and any other details required, which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request or goods or services;


1.1.2            whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;


1.1.3            details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section 2.2.2 on Cookies below); and


1.1.4            whenever you disclose your information to us, or we collect information from you in any other way, through our Site.


1.2         We may also collect data in the following ways:


IP Address


1.2.1            We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.




1.2.2            Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


1.3         We may use your personal data for our legitimate interests in order to:


1.3.1            provide you with information, or services that you requested from us;


1.3.2            allow you to participate in interactive features of our Site, when you choose to do so;


1.3.3            ensure that content from our Site is presented in the most effective manner for you and for your device;


1.3.4            improve our Site and services;


1.3.5            process and deal with any complaints or enquiries made by you; and


1.3.6            contact you for marketing purposes where you have signed up for these (see section 6 for further details).


Website Links


Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.




2.1         We will collect details such as your name, postal address, telephone number, email address and financial information (such as credit and debit card details) when you order goods or services from us. We will use this information to process your order and comply with our contractual obligations. We may also collect personal data when you register for an account on our website, correspond with us via phone, email, SMS or live-chat, when you enter a competition or a promotional survey, when you report a problem to us or when you register a product warranty.            We will also collect your personal data if you use our connected product range and Dimplex Control APP, this will be name, email address, postal code, time-zone, latitude & longitude (optional) and telemetry/status information from your product. We use this information when you subscribe to our connected service which will provide remote control and operational management of your products.


2.2         In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers, Energy management companies and postal service organisations to assist in the delivery of goods or services you have ordered;


The following categories of third parties work on our behalf: Our wholesalers and distributors that help us sell products and services. Organisations that help us respond to you and provide services to you. Organisations that help us deliver products and services to you. Companies that assist our marketing, helping us understand how well our advertising works, so that we can reach more people interested in our products and to set cookies on our website.  Social media platforms who serve advertising on our behalf. Companies that help us with product services and repairs, those that offer a mailing service, those processing product purchases, those offering financial or audit services, IT data storage & security or insurance claims.


2.3         We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);


2.4         We will retain your information as long as we require this to provide you with the goods or services ordered from us. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee which varies in time. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in section 6 below.  When you have registered an account on our Dimplex Control APP we will retain your information until you explicitly delete your account


3.           SUPPLIERS


We will collect details such as name, postal address, telephone number and email address in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.




Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.




5.1         In addition to the uses described in sections 2-4 above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions or provide us with your details at networking events we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.


5.2         You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can:


5.2.1            tick the relevant box situated in the form on which we collect your information;


5.2.2            clicking the unsubscribe button contained in any such communication received; or


5.2.3            email us at or call 0344 879 3586 (UK) 00353 416872000 (EU and Ireland) providing us with your name and contact details.


5.3         Where you have subscribed to receive marketing correspondence from us we will keep personal data for up to 6 years from when you provide us with your consent.


5.4         We currently work with Domestic & General for the provision of product after-care (see  privacy policy) and also Really B2B (see privacy policy) concerning our business customers but reserve the right to introduce more companies here where appropriate.




We may monitor and record communications with you (such as telephone communications, emails and live chat) for the purpose of, for example, quality assurance, training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. We retain such information for 7 days.




7.1         We use automated processing to analyse your contact with us and offer you products and services that may be of interest to you.  We use automated processing of operational status data collected from our connected product range; we do this to help with diagnostics of potential issues and assist with energy management.



7.2         We may carry out a credit check on our customers:


7.2.1            so that we can make credit decisions about you; and


7.2.2            to prevent fraud and money laundering.


7.3         Our search won’t be recorded on the files of the credit reference agency.


7.4         If further to undertaking a credit check you receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase.


7.5         If you provide false or inaccurate information and we suspect fraud, we will record this.




8.1         We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:


8.1.1            for performance of a contract we enter into with you;


8.1.2            where necessary for compliance with a legal or regulatory obligation we are subject to;


8.1.3            where necessary in order to protect your vital interests in respect of a product you have purchased from us; and


8.1.4            for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.




9.1         In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:


9.1.1            to staff members in order to facilitate the provision of goods or services to you;


9.1.2            to our affiliated entities to support internal administration;


9.1.3            IT software providers that host our website and store data on our behalf;


9.1.4            professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;


9.1.5            HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and


9.1.6            third parties who we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other business or merge with them. If a change happens to our business then the new owners my use your personal data in the same way as set out in this privacy policy.


9.2         We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our

website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


9.3          Energy arbitrage / management companies with whom you may have contracted for energy services and authorised that we can share your product operational / status data.


9.4         We will not sell or distribute personal data to other organisations without your approval.




10.1       Where permitted by applicable law, we may transfer your personal data to the United States and other jurisdictions outside the European Economic Area (‘EEA’) for the purposes set out in this privacy policy.




11.1       Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


11.2       Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.


11.3       Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.


11.4        All data communication to / from our connected product range is encrypted using industry approved security standards.




12.1       It is important that the personal data we hold about you is accurate and current.  Please keep us informed if the personal data we hold about you changes.


12.2       Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.


12.3       You can also ask us to undertake the following:


12.3.1         update or amend your personal data if you feel this is inaccurate;


12.3.2         remove your personal data from our database entirely;


12.3.3         send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or


12.3.4         restrict the use of your personal data.


12.4       We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.


12.5        Please send any requests relating to the above to our Data Lead at, 0344 879 3586 (UK) & 00353 416872000 (EU and Ireland) specifying your name and the action you would like us to undertake.




Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at: Millbrook House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2DF, or, or 0344 879 3586 (UK) & 00353 416872000 (EU and Ireland).




We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.




We have appointed a Data Lead to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Lead at, or 0344 879 3586 (UK) & 00353 416872000 (EU and Ireland). This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at (UK), (Ireland) and the national Information Commissioners Office you have in your local country.


Last updated: 31st August 2018

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